FAQ


Collection & Shipping

Please refer to our Shipping & Collection Policy 

Lead Time

All of our cakes are baked fresh to order, so we need 3 days notice to prepare your cake. However, we always ask for as much notice as possible especially for larger orders and would recommend getting your order in as soon as possible as we tend to get fully booked rather quickly, especially for Saturdays. 

If you would like a cake earlier, please call our shop directly as we will always try and accommodate where possible 0117 329 5959

Collecting Before The Event

All cakes will be available for collection from 11am & need to be collected before the shop closes.

If you are running late or cannot come & collect your cakes within these hours then please let us know and we will try and accommodate where possible.

All of our cakes are baked fresh which means they’ll freeze really well. So in the unlikely event that you don’t think you can finish it all, pop it in the freezer until you’re ready to tuck in again.

Please ensure you store (as recommended below) and transport it safely.

We can't accept responsibility for cakes once they've been collected.

Storage & Shelf Life

We always recommend eating our cakes on the day of collection to enjoy them at their best. The cake is best stored in its box at room temperature or in the fridge if the weather is warm. Please note, if your cake has a plaque this will become soft if stored in the fridge for longer than 2 hours.

Our cakes will keep well for a good 7 days however there may be some elements that don’t keep as fresh. For example our macarons will last for 3 days in the fridge. We recommend storing it in as air tight of a space as possible, or wrapping your cake box in cling film.

Allergy Information

All of our products are made in an environment where NUTS, PEANUTS, EGGS, MILK, SOYA, SESAME, GLUTEN and ALCOHOL are used. For this reason we cannot guarantee they are free from traces of these allergens. Our team takes all the necessary steps to ensure cross contamination doesn't happen, however, there is always a risk that one of our products has come into contact with another product.

If you would like further allergen detail for a specific product, then please do get in touch with us and we can send this over to you.

Free-From and Vegan Cakes

Please see our Allergen Friendly Section under Cakes to view our Free-From and Vegan Cakes. Please note, all of our cakes are made in a kitchen where gluten is used. For this reason, we cannot guarantee they are free from traces of gluten.

Please note, all of our cakes are made in a kitchen where dairy, eggs and other animal products are used. For this reason, we cannot guarantee they are free from traces of eggs & dairy.

We also have Free From gluten CubiCakes & Cupcakes available.

ANNA's Size Guide

Cakes for Two Made up of 2 layers of our sponge cake sandwiched with one generous layer of filling. Without decoration, the cake is round 5 cm tall and will serve 1-4 portions

5” Cake Made up of 4 layers of our sponge cake that were baked in our 5” cake tins, and layered up with three generous layers of filling. Without decoration, the cake is round 11cm tall and will serve 6-8 portions.

5” Tall Cake Made up of 6 layers of our sponge cake that were baked in our 5” cake tins, and layered up with five generous layers of filling. Without decoration, the cake is round 16 cm tall and will serve 8-12 portions

7” Tall Cake Made up of 6 layers of our sponge cake that were baked in our 7” cake tins, and layered up with five generous layers of filling. Without decoration, the cake is round 16 cm tall and will serve 12-18 portions

8” Cake Made up of 4 layers of our sponge cake that were baked in our 8” cake tins, and layered up with three generous layers of filling. Without decoration, the cake is round 11 cm tall and will serve 14-18 portions.

10” Cake Made up of 4 layers of our sponge cake that were baked in our 8” cake tins, and layered up with three generous layers of filling. Without decoration, the cake is round 11 cm tall and will serve 25-35 portions.

Our Small 2-tier Made up of one of our 5” cakes, sitting on top of our 8” cake. A total of 8 layers of sponge across the 2 tiers. Without decoration, the cake is round 23 cm tall and will serve 25-35 portions.

Our Big 2-tier Made up of one of our 7” cakes, sitting on top of our 10” cake. A total of 8 layers of sponge across the 2 tiers. Without decoration, the cake is round 23 cm tall and will serve 40-60 portions.

Changing Or Cancelling An Order

Please refer to our Refund Policy

Returns Or Refunds

Please refer to our Refund Policy

Cake Customisations

We provide a variety of flavours and styles for you to choose from, hopefully these cater for your specific needs. If you would like a custom cake, please refer to the Custom Cake form at the bottom of our custom cake page. One of our bakers will then be in touch with you about what we are able to produce.

If you would require a bespoke wedding cake please refer to our Wedding Cakes page